Delivery & Returns Information
UK - United Kingdom
We have a dedicated United Kingdom fulfilment centre holding a stock for UK customers, ensuring fast, reliable UK deliveries.
European Delivery - (countries within the EU)
Delivery cost for orders under €50 are €7.99.
ANY ORDER OVER €50 TO EUROPE (including UK) WILL RECEIVE FREE DELIVERY.
Express European Delivery is available for €29.99.
European orders that choose Express Delivery can expect their item in 2 - 4 working days with a courier, typically FedEx or UPS.
Any European order over €300 receives FREE Express European Delivery
European orders take between 3 - 10 working days to be delivered, depending on the country and location that the order is being dispatched to.
GENERAL DELIVERY INFORMATION
Orders placed on Saturdays / Sundays or on German Bank holidays will be dispatched on the following working day (subject to stock availability).
During the Christmas and New Year period, it will take longer to dispatch your order (up to 7 working days).
In the event of delivery not being possible within 14 days of receiving the order, we will undertake to keep you informed of any changes and give you the option to cancel the order and receive full refund of monies paid.
If an item is out of stock we will aim to contact you within 5 working days of your order being placed. We may offer alternative items or inform you of the date that we expect the missing item(s) to be back in stock.
The majority of orders will arrive within the delivery times stated above, however, please allow at least 15 working days for delivery before contacting us, as we are unable to investigate with couriers until this time has passed.
We understand that on occasion you may need to return an item. Due to the nature of the products we sell, items cannot always be returned. Please see the below information on whether you can return an item (this does not affect your statutory rights).
You cannot return an item if…
- The product has been opened
- The product has been used
You can return an item if…
- It has not been opened or used
- It is in perfect resalable condition
- It is returned to us within 14 days of receipt of the order
EUROPEAN RETURNS ADDRESS
Phone: +49 151 64318902
UK RETURNS ADDRESS
Please contact us to arrange a United Kingdom return
Phone: +49 151 64318902